YETI9 Privacy Policy

Introduction

YETI9 (hereinafter referred to as "we", "our", or "the Company") is deeply committed to protecting the privacy and personal data of its users (hereinafter referred to as "you", "your", or "the player"). This Privacy Policy provides a detailed explanation of how we collect, use, store, and protect your personal information when you use our website (https://www.yeti9.net/en-np), mobile applications, and related services. By using our platform, you agree to the practices and terms described in this Privacy Policy. If you do not agree with any of the terms of this policy, please do not use our website or services.

As a reputable and licensed operator in the online gaming and betting industry, we strictly adhere to international data protection laws and regulations. Our goal is to provide you with a safe, reliable, and transparent gaming environment where your personal and financial information remains completely secure.

Information We Collect

To provide our services to you effectively, we collect various types of personal and non-personal information. The information we collect can be categorized as follows:

A. Information You Provide Directly to Us:

• Account Registration Details: When you open an account on YETI9, we collect personal identification details such as your full name, date of birth, gender, email address, telephone or mobile number, and physical address.
• Financial Information: To process deposits or withdrawals to and from your account, we collect your payment details. This may include bank account numbers, e-wallet details, or other payment channel information. (We do not store your full credit card number or CVV code on our servers; this is processed securely through payment gateways).
• Verification and Know Your Customer (KYC) Data: To meet legal and regulatory requirements, particularly compliance with Anti-Money Laundering (AML) laws, we may ask you to provide a government-issued ID (such as a passport, citizenship, or driver's license), address verification documents (such as a utility bill), and sometimes a selfie showing your face.
• Communication Data: When you contact our customer service team via live chat, email, or phone, we keep records of those communications and any additional information you provide.

B. Information Collected Automatically When You Use Our Platform:

• Device and Technical Information: We collect your IP address, login data, browser type and version, time zone setting and location, browser plug-in types, operating system, and other technical details of the device you use to access our platform.
• Usage Data: We collect information on how you use our website or app. This includes your betting history, game preferences, login and logout times, time spent on pages, and clickstream data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience and analyze our website traffic. A detailed explanation of this is provided in the 'Cookies' section below.

How We Use Your Information?

The information we collect is used for various purposes to operate, improve, and secure our services. The main uses are as follows:

• Provision of Services and Account Management: To create, manage, and verify your gaming account; to process your deposit and withdrawal requests; and to enable you to participate in gaming and betting activities.
• Legal and Regulatory Compliance: To comply with the terms of our gaming license; to ensure age verification (allowing only players over 18 years of age); to prevent and detect fraud, money laundering, and other illegal activities.
• Customer Support: To resolve your queries, complaints, and technical issues; to notify you about important changes to your account or our services.
• Marketing and Promotional Activities: If you have given consent, we may use your information to send you updates about special offers, bonuses, new games, and promotional campaigns via email, SMS, or push notifications. You can opt-out of receiving such messages at any time.
• Platform Improvement and Analysis: To analyze the performance of our website, app, and gaming systems; to understand user behavior; and to make your experience more personalized and intuitive.
• Risk Management and Security: To protect our platform from cyber attacks; to ensure fair play; and to defend the rights, property, and safety of YETI9 and our users.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, to operate our services smoothly, we may share your data with trusted third parties in the following circumstances:

• Service Providers: We work with payment processing companies, game developers, software providers, data analysis companies, and agencies providing customer support services. These partners can only access your information to provide services on our behalf and are bound by strict confidentiality agreements.
• Legal Obligations and Regulatory Authorities: If required by law, court order, or in response to a valid request from any government or regulatory body, we may be obligated to share your personal and financial information. This includes sports integrity and Anti-Money Laundering (AML) investigations.
• Business Transfers: In the event YETI9 is involved in a merger, acquisition, or sale of assets, your personal information may be one of the transferred assets. In such a case, we will provide you with advance notice.
• Fraud Prevention: To keep your account secure and prevent fraud, we may share information about suspicious activities with other gaming operators, banks, and credit card companies.

Cookies and Tracking Technologies

Our website uses cookies to optimize your browsing experience and enhance website functionality. Cookies are small text files stored on your computer or mobile device when you visit our website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary to operate the website and allow you to access its features (such as secure login areas).
• Analytical/Performance Cookies: These help us recognize and count the number of visitors to the website and show how users navigate the website. This helps us improve the functionality of our website.
• Targeting/Advertising Cookies: These cookies record your website visits, the pages you have viewed, and the links you have followed. We use this information to tailor our website and the advertisements displayed on it to your interests.

You can manage or disable cookies through your browser settings, but doing so may cause some features of our website to not function properly.

Data Security

The security of your personal information is our highest priority. We implement state-of-the-art technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All sensitive information (such as login details and financial transactions) transmitted between your device and our servers is encrypted using 128-bit or 256-bit Secure Socket Layer (SSL) technology.
• Firewalls and Access Control: Our servers are stored in high-security data centers and are protected by advanced firewalls. Access to personal data is granted only to those employees or representatives who need to know that information to perform their jobs.
• Continuous Monitoring: We regularly test and monitor our systems for potential vulnerabilities and cyber threats.

Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Even after you close your account, we may be obligated to securely retain some of your data for 5 (five) years or more to meet legal, regulatory, tax, or accounting requirements (such as anti-money laundering regulations). Once the retention period expires, your data will be securely deleted or anonymized.

Your Rights

Under data protection laws, you have various rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: If you believe any of your information is incorrect or incomplete, you can request us to correct it. You can update most of your details yourself through your account settings.
• Right to Erasure: You can request the deletion of your personal data under certain circumstances (although legal obligations may prevent us from deleting the data immediately).
• Right to Restrict Processing: You can request to halt the processing of your data in specific situations.
• Right to Opt-Out of Marketing: You can stop receiving promotional emails or messages from us at any time. Use the 'Unsubscribe' link at the bottom of the email or contact customer service.

To exercise these rights, you can contact our customer service team. For security reasons, we may need to verify your identity before processing your request.

Children's Privacy

YETI9's services are strictly prohibited for individuals under the age of 18. We do not knowingly collect personal information from children or teenagers under 18. We conduct strict age verification checks during the account registration process. If we discover that a minor has created an account or provided personal information on our platform, we will immediately close that account and permanently delete all related data from our systems.

International Data Transfers

Because we operate globally, your personal information may be transferred to and processed on our servers or our service providers' servers located outside your country of residence. When transferring your data internationally, we ensure that adequate security measures (such as standard contractual clauses) are implemented in accordance with this Privacy Policy and applicable data protection laws.

Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time. In the event of any significant changes, we will notify you by placing a prominent notice on our website or by sending an email to your registered email address. The "Last Updated" date at the top of the policy indicates when this policy was last revised. We encourage you to review this page regularly to stay informed about our privacy practices.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, the management of your personal information, or our security practices, please do not hesitate to contact our customer support team.

You can contact us directly through the contact page on our website or via our 24/7 live chat. Our dedicated team is always ready to assist you.