YETI9 Disconnection Policy and Technical Disruption Guidelines

Effective Date: October 2026

Scope of Application: The entire YETI9 platform, including the desktop website, mobile site, and official mobile applications.

1. Introduction and Purpose of the Policy

YETI9 (hereinafter referred to as "we", "our", or "the Company") continuously strives to provide all of our players (hereinafter referred to as "you", "your", or "the user") with an outstanding, seamless, and transparent online gaming experience. However, we recognize that the nature of online gaming means it is entirely dependent on the stability of internet connections, telecommunication networks, and the technical devices used by the player. Because the internet is inherently unpredictable, technical disruptions such as connection drops (disconnections), network latency (lag), or hardware malfunctions can occasionally occur.

This comprehensive 'Disconnection Policy' provides a detailed legal and operational framework detailing exactly how your bets, game progress, and potential winnings are managed in the event of unexpected technical disruptions or internet disconnections. Our primary objective is to protect the player, ensure that no user suffers an unfair financial loss due to a genuine technical failure, and uphold the absolute fairness and integrity of our gaming ecosystem.

2. Player Responsibilities and Precautions

Before engaging in any game or placing any bets on our platform, the primary responsibility for ensuring a stable and reliable internet connection rests with the player. We strongly advise all users to adhere to the following precautions to minimize the risk of disconnection:

• Use a Stable Network: Always utilize a reliable broadband connection or a strong 4G/5G mobile network during active gaming sessions. Avoid using weak, fluctuating, or unstable public Wi-Fi networks, as these are highly susceptible to packet loss and sudden drops.
• Device Performance: Ensure that the computer, smartphone, or tablet you are using is fully capable of processing the game's graphics and data streams smoothly. Running multiple heavy applications simultaneously can slow down your device's processing power, which may directly impact your gameplay and cause client-side timeouts.
• Avoid Network Switching: Switching networks—such as moving from a Wi-Fi connection to mobile data, or vice versa—while in the middle of an active gaming session or while a bet is being placed will almost certainly cause a temporary disconnection. The Company will not be held liable for any losses incurred during such manual network transitions.
• Battery and Power Management: When playing on a mobile device or laptop, ensure you have sufficient battery life or keep the device plugged into a power source. If your device powers down due to a depleted battery and causes an abrupt game disconnection, the full liability for any resulting loss rests entirely with the player.

3. Handling Disconnections Across Different Game Categories

Because YETI9 offers a wide variety of gaming options, disconnections are managed differently depending on the specific mechanics and nature of the game being played. Below is our explicit policy for each major game category:

3.1 Slots and Random Number Generator (RNG) Games

RNG-based games, which include virtual slot machines, virtual table games, and video poker, operate securely on our central servers. When you press the 'Spin', 'Play', or 'Deal' button, your device sends an encrypted command to our server. The server calculates the mathematical outcome of that round within milliseconds and transmits the result back to your device. The spinning reels or dealing cards you see on your screen are simply visual animations representing that already-calculated outcome.

If your internet connection drops after you have pressed the button but before the animation completes, the game round will still conclude normally on our server. In this scenario:

• The bet amount is successfully deducted from your balance, and the outcome is locked in.
• If that specific spin or round resulted in a win, the winning funds will be automatically and securely credited to your account balance.
• Once you restore your internet connection and log back into YETI9, you can navigate to your 'Game History' or 'Bet History' section to view the exact outcome of that interrupted round.
• If your disconnection occurred at the exact moment you triggered a 'Free Spins' feature or an interactive 'Bonus Round', the game will typically resume from that exact point the next time you open it. Alternatively, the system may automatically play out the remaining free spins on your behalf and credit the total winnings to your account.

3.2 Live Casino and Live Dealer Games

Live Casino games are broadcast and played in real-time. Therefore, the disconnection policy for these games depends heavily on whether the player is required to make an active decision during the round.

• Games Not Requiring Player Decisions (e.g., Live Roulette, Live Baccarat): If you successfully place a bet, the system confirms it, and then you disconnect, the live dealer will proceed with the game normally. You do not need to take any further action. If your confirmed bet is a winning one, the payout will be automatically added to your balance.
• Games Requiring Player Decisions (e.g., Live Blackjack): If you disconnect during a game where you must make a choice (such as deciding whether to 'Hit', 'Stand', 'Double Down', or 'Split') and you fail to respond within the allotted time limit, the system will automatically apply a default decision to protect the game flow. Universally, the default action is to 'Stand' (take no further cards). If the dealer subsequently busts or your existing hand value beats the dealer's, you will win the hand. Otherwise, the bet is lost.

3.3 Sports Betting

In the event of a disconnection while placing a sports bet, the resolution depends entirely on whether the YETI9 server successfully received and confirmed the wager before the connection was lost:

• Pre-Match Betting: If you attempt to place a pre-match bet and your internet drops before you see the "Bet Slip Confirmed" notification, you must log back in and immediately check your 'Bet History'. If the bet is not listed there, it means the server did not receive it, your funds were not deducted, and you must place the bet again.
• Live (In-Play) Betting: Live betting features a standard built-in system delay (usually 5 to 10 seconds) for security and odds-updating purposes. If you place a live bet and disconnect while the bet is in a 'Pending' state, the system will evaluate the bet based on the real-time match conditions (e.g., if a goal is scored or a red card is issued during that delay, the bet may be rejected). If accepted, the bet stands and will be settled according to the final match result.

3.4 Crash Games (e.g., Aviator, Spaceman)

Crash games are highly volatile, fast-paced multiplier games that require immediate, split-second player reactions. A premium, lag-free internet connection is absolutely critical for these titles.

• If you place a bet, the round begins, and your connection drops while the multiplier is still climbing, you will be physically unable to click the 'Cash Out' button manually.
• To protect yourself from unfair losses in Crash Games, we strictly advise all players to utilize the 'Auto Cash Out' feature before every round. If you set your Auto Cash Out to a specific multiplier (e.g., 1.50x or 2.00x) and your internet drops, the server will automatically secure your winnings once the multiplier hits your target, regardless of your connection status.
• If you do not utilize the Auto Cash Out feature, disconnect during a flight, and the round crashes before you can manually exit, your bet will be lost. YETI9 assumes zero liability for bets lost in Crash Games due to player-side disconnections without Auto Cash Out enabled.

4. YETI9 System Malfunctions and Server Outages

While rare, there may be instances where a disruption is not caused by the player's internet connection, but rather by a technical malfunction, software bug, or hardware failure within our servers, our data centers, or our third-party game providers. In these scenarios, we follow strict international gaming protocols:

• Voiding of Bets and Games: In accordance with global regulatory standards, "Malfunction Voids All Pays and Plays." If our central system crashes, a game severely glitches, or a server outage occurs, all active and affected game rounds will be immediately declared void.
• Refund Processing: For any game round voided due to a verified server-side malfunction, the initial bet amount placed by the player will be refunded in full to their account balance. However, any unconfirmed winnings, potential jackpots, or anticipated payouts that appeared on the screen immediately prior to or during the malfunction will not be honored.

5. Intentional Disconnections and Policy Abuse

YETI9 utilizes advanced network monitoring tools and server logs to differentiate between genuine, accidental internet drops and deliberate, intentional disconnections. Some users may attempt to manipulate the system by manually unplugging their router, disabling their Wi-Fi, or force-closing the application when they anticipate a losing outcome, particularly in Live Casino environments.

If our security team determines that a player is repeatedly and intentionally disconnecting to gain an unfair advantage, exploit a game mechanic, or avoid a loss, YETI9 reserves the absolute right to immediately suspend the offending account, confiscate any associated winnings or balances, and permanently ban the user from the platform.

6. Claims, Investigations, and Dispute Resolution

If you believe you have suffered an unfair financial loss directly due to a technical error, server malfunction, or mishandled disconnection, you have the right to file a formal claim with our support team. Please follow this procedure:

1. Time Limit for Claims: All technical disputes and claims must be submitted to our customer service team within seven (7) days of the incident occurring. Claims submitted after this timeframe will be automatically dismissed.
2. Required Information: When filing a claim, you must provide the exact date and time of the incident, the specific name of the game being played, the exact bet amount, and the Transaction ID or Game Round ID (if available). Providing screenshots or screen recordings will significantly expedite the investigation.
3. The Investigation Process: Our technical department will pull the encrypted server logs corresponding to your gaming session. In all technical disputes, the data recorded on YETI9's central servers will be considered the final, undisputed, and decisive evidence.
4. Resolution: Once the server logs have been analyzed, our support team will notify you of the final decision. If the investigation proves a server-side error occurred, your wager will be fully refunded.

7. Limitation of Liability

Subject to the terms outlined in this Disconnection Policy, YETI9, its parent companies, affiliates, game providers, and employees shall not be held legally or financially liable for any direct, indirect, incidental, or consequential damages (including the loss of anticipated profits or winnings) resulting from:

• Failures, outages, or throttling by the player's local Internet Service Provider (ISP) or telecommunications network.
• Local power outages, electrical surges, or regional infrastructure failures.
• Malfunctions, viruses, or limitations of the player's personal computer, smartphone, or hardware.
• Interference from third-party software, firewalls, malware, or unauthorized browser extensions.
• Any Force Majeure events, natural disasters, or unforeseen circumstances that disrupt global or regional internet connectivity.

8. Contact and Technical Support

If you have any questions, require further clarification regarding this Disconnection Policy, or need immediate assistance with a technical issue, our dedicated customer support team is available 24/7. You can reach out to us instantly via the Live Chat feature on our platform or by visiting our Contact Us page. Our technical specialists are always ready to ensure your gaming experience remains as smooth and enjoyable as possible.